At IZOREX CORE, customer satisfaction is our top priority. We are committed to providing high-quality digital goods and game top-up services with fast delivery and full transparency. However, due to the nature of digital products, we have established the following refund policy to ensure a smooth experience for all customers.
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1. Non-Refundable Items
All digital items and top-ups (such as PUBG UC, Free Fire Diamonds, gift cards, etc.) are non-refundable once the order is successfully processed and delivered. This is because these services are often fulfilled instantly and cannot be revoked once completed.
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2. Failed Delivery
If your top-up or product is not delivered due to a system error on our side or a supplier issue:
✅ You are eligible for a 100% refund
✅ Or you may choose to receive the product via another method
📩 In such cases, please contact our support team within 24 hours of purchase at:
📧  admin@izorexcore.com 
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3. Incorrect Information Provided by Customer
If a customer provides incorrect information such as:
• Wrong Game ID or UID
• Wrong email address
• Incorrect login credentials
🔁 Refunds are still possible only if the product has not been delivered yet. However, a 3% service charge will be deducted from the refund amount.
🚫 If the product has already been delivered to the incorrect details, unfortunately, we cannot offer any refund.
📌 Always double-check your Game ID, email, and other inputs before confirming your order.
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4. Duplicate Payments
If you are charged twice for the same order or mistakenly send extra payment:
✅ We will verify and issue a full refund for the duplicate or excess payment.
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5. Change of Mind
Due to the digital nature of our products, we do not offer refunds for change of mind after order confirmation.
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6. Payment Channels & Refund Timeline
Refunds (if applicable) will be processed through the original payment method, which includes:
• Binance (Crypto)
• Nagad (Verified Merchant Account)
• Rocket (Verified Merchant Account)
🕒 Please allow up to 1–3 working days for the refund to be completed after approval.
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7. How to Request a Refund
To request a refund, please contact us with the following:
• Order ID or payment proof
• Reason for refund
• Screenshots (if needed)
📧 Email: admin@izorexcore.com 
📱 Or message us on our official pages.
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8. Important Notes
• We reserve the right to deny refund requests if fraud or abuse is suspected.
• Refunds are subject to verification and processing time.
• All refund requests must be submitted within 3 days of purchase.
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Thank you for choosing IZOREX CORE. We appreciate your trust and are always here to support you.
— Team IZOREX CORE